frequently asked questions
WHAT IS THE WARRANTY ON MY UNIT?
The manufacturer’s warranty begins on the date of installation and lasts varying lengths of time depending on the type of unit installed. The warranty term can be found on the back cover of the installation manual for your unit. You can check with your installing contractor if you no longer have your installation manual. You will need to have the model and serial number of your unit, which can be found on the unit’s dataplate.
WHAT IS COVERED BY THE MANUFACTURER’S WARRANTY?
The manufacturer’s warranty covers most mechanical parts. It does not include labor, refrigerant, shipping charges or a replacement unit. You may have an extended warranty that was purchased through a third-party insurer. Please check with your installing contractor for information on any extended warranties.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards, cash, or check.
DO I NEED TO BE HOME WHEN YOU VISIT?
No, just as long as we can access the work area you do not need to be present.
HOW OFTEN DO I NEED TO CHANGE MY FURNACE FILTER?
Change every 60—90 days. Don’t forget to do it in the Spring & Summer also as the filter also works with your air conditioner.
DO I NEED A CARBON DIOXIDE DETECTOR?
It’s highly recommended if you have any fossil fuel burning equipment within your household. We can provide you will one for a small fee just ask our service representative, call us or use our email form to submit a quote for one.
I AM A SENIOR, HOW DO I QUALIFY FOR 10% OFF MY LABOR COSTS?
Present a valid state issued ID to one of our associates when either you see them at your home or when paying for your service.
I CURRENTLY SERVE IN THE U.S. MILITARY, HOW DO I QUALIFY FOR 10% OFF MY LABOR COSTS?
If you or your spouse serve in the military just present a valid military ID to one of our associates.