Frequently Asked Questions

We at Patriot provide 24 hour emergency service. Our technicians are on call and can be dispatched after regular business hours.

Absolutely. HVAC and Plumbing can be overwhelming. Nobody tells us in school what all the knobs and buttons mean. Call our office and we can send someone out to help you navigate your plumbing or heating and air system.

For many things, we do not need to have a homeowner present to diagnose and repair an issue, we just need access. Some people have friends, family or neighbors willing to meet us. Some will give us keys or door codes. It depends on your level of comfort. We ask that if someone is going to be there, they must be an adult (+18) and if you have any dogs, to make sure they are secure.

We schedule our technicians in 2 hour windows for arrival. We can’t be more specific in arrival times as it is impossible to know for certain how long the call(s) ahead of you are going to take. It is important we have access in the assigned window.

Please call our office. Depending on the call volume we may need to reschedule your appointment. If everyone had our technicians wait “just 15 minutes” for them to arrive, we would not be able to help others in a timely fashion.

Payment is due at the time of service. You can pay our technicians, mail in the payment, pay electronically through our emailed invoice or call our office to have your payment processed over the phone. We accept checks, cash, credit cards and bank transfers. If you want to pay with a credit card, we must add a 3% processing fee to the total.

No, they do not. You can trust our technicians to not try to sell you parts or services you do not need.

We work with American Home Shield on the HVAC side. If you require service and have American Home Shield, please call AHS so they can issue a work order.

Patriot has a 1 year labor and parts warranty for parts provided by and installed by Patriot. Warranty on work done on behalf of 3rd parties, such as home warranty companies, are subject to the warranty provided through that party.

You can never change it too much! A good. rule of thumb is one month for every inch of thickness. For binstance, if you have a 1” filter, change it every 1 month. If you have a 2” filter, change it every 2 months.

Not necessarily. Conditions may necessitate more frequent changes. If you have pets, live on a dirt road, burn a lot of candles, remodeling- all can lead to needing to change your filter more often. Every home is different.

Turn the system off to help mitigate the damage. Call us and we can send someone out to diagnose and repair your issue.

You should have a maintenance done twice per year, once in the spring and once in the fall. Call us to schedule.

Depends. AC’s aren’t designed to run when it is below 65* outside. Doing so can cause your system to freeze up, which can be damaging. If you are experiencing this issue, there are options. Call us and we can help.

No. The package may state things like personal wipes, baby wipes etc are flushable, but they lie! You should never flush wipes or feminine products.

Turn it off. If you do not know where to turn your water off, find where your water meter is and turn the valves off. Call us and we can send a plumber to diagnose and repair your issue.

Yes we can replace your dishwasher with one you provide.

We do not repair appliances.

The answer may surprise you. Yes. You should have your water heater flushed annually and clean your pre-screen. Call us to perform your water heater maintenance.

YES! A small list is as follows: No carbohydrates (rice, pasta, noodles), No eggshells, No citrus of any kind, No coffee grounds. Basically, do not use your garbage disposal as a trash can. Despite the name, it is not designed for this.

Yes. You should check it once per year. Call Patriot to schedule a check.

No. Your dishwasher drain and your sink drain are connected.